The Profit Leak Blog

Everyone's feeling lucky today. Green beer, shamrocks, the whole thing. But here's the thing about luck: most leaders are waiting for it. Waiting for the team to click. Waiting for performance to improve. Waiting for the friction to work itself out. It won't. And the waiting is expensive.

Think about the worst boss you ever had. You already know where this is going.

You’ve seen the number. A 68. Or maybe a 72. Your team’s “engagement” score is in. Now what? Here’s the uncomfortable truth: engagement scores are great at measuring how people feel, but terrible at showing how teams are actually performing.